Return & Refund Policy

Last Updated: August 2026

At Avelysora, your satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

• Be unused, unworn, and in its original condition.

• Have all original tags and packaging attached.

• Include proof of purchase or order confirmation.

Items returned without prior approval may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged unless they arrive damaged or defective:

• Wigs

• Hair extensions

• Hair accessories that have been opened or used

• Beauty products

• Personalized or custom-made items

• Gift cards

• Final sale or clearance items

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

We will review your request and provide a suitable solution.

Refunds

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that are defective, damaged, or incorrect. If you need an exchange, please contact our support team.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact@avelysora.com
Email: info@avelysora.com

We aim to respond to all inquiries within 24–48 business hours.